Frequently Asked Questions

Everything you need to know about shopping with MoonWhite.

What are your shipping rates and delivery times?

We offer free standard shipping on all orders over $75. Standard delivery typically takes 3-5 business days, while express shipping options are available at checkout for faster delivery.

What is your return policy?

MoonWhite offers a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Do you ship internationally?

Yes, we currently ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.

How do I ensure I'm choosing the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.