Returns & Exchanges

At MoonWhite, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is as seamless and transparent as possible.

1

Initiate Your Request

Log into your MoonWhite account and visit the 'Order History' section to select the items you wish to return and receive your RMA number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, your refund will be processed back to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing